Dynobase product and sales support

Troubleshoot before contacting support

If the app is slow to open or stays on the loading screen, follow our profile-loading troubleshooting guide. It covers checking AWS connectivity, limiting the profiles and regions loaded at startup, and resolving local DynamoDB port conflicts.

What to include in your message

Tell us your Dynobase version, operating system, and the steps that lead to the problem. Include the exact error message and whether it affects one table, one AWS profile, or every connection. For a display problem, a screenshot of the affected area helps us understand what happened.

Remove AWS credentials, tokens, and sensitive table data before sending logs or screenshots. For billing or license questions, describe the issue and use the email address associated with your purchase.